Right team, right ticket, every time.
Billing, technical, sales, or custom departments. Routing rules can match by customer tier, keyword, language, urgency or the AI's judgment. Round-robin or skill-based assignment within a department.
🎫 Advanced ticketing
A help-desk that knows the customer.
Departments, priorities, rich-text replies, internal notes, attachments — every ticket arrives with the customer's full journey, billing status and prior conversations attached. The AI drafts the first reply. Your team ships it.
3.2xfaster ticket resolution
SLAper-priority response targets
Full contextattached to every ticket
AI draftsfirst reply on every ticket
What it does
Tickets that arrive already understood.
Stop asking customers what their order number is — the system already knows.
Per-priority response targets.
Low / normal / high / urgent — each with its own SLA, breach alerts and reporting.
Polished replies. Markdown or rich text.
Toggle between rich text and plain text. Emoji, attachments, code blocks.
Private context for your team.
Note threads visible only to staff. Pin important context to the top.
Bell + email + Slack.
Per-user preference. Mention an admin to ping them directly.
Open → pending → answered → resolved.
Customizable workflow per department. Re-open with auto-reassign, resolution categories and response analytics.
Customer journey on every ticket
No more "what's your order number".
Every ticket carries the customer's full record: profile, login activity, prior tickets, open invoices, last 5 pages visited, the chat that led to this ticket. Your agents stop asking redundant questions and start answering real ones.
ProfileBillingPast ticketsVisit historyChat lineage
Profileplan · since · LTV
Billinginvoices · status · gateway
Past ticketscount · last 5 subjects
Visitslast 10 pageviews
Chatsfull transcripts linked
AI-drafted first reply
Most tickets get an answer before a human reads them.
When a ticket comes in, the writing AI drafts the first reply using customer context, your KB and your tone settings. Auto-send for trivial cases, human-in-the-loop for everything else. Either way the first response time drops dramatically.
Tone-tunedKB-groundedApproval gatePer-department
Auto-replyenabled per dept
Approvalone-click ship or edit
Templatesper-tier customer
First-reply time< 5min average
Common questions
Everything teams ask before they sign up.
Can customers reply by email?
Yes — every department has its own incoming address. Email-in creates / appends to the right ticket automatically.
Does it support multiple languages?
Yes. The AI replies in the visitor's language by default. Routing can pick department by language too.
Can we white-label the customer-facing portal?
Yes. Logo, colours, copy, custom domain on Business plans.
Will it import from Zendesk or Intercom?
Yes — bulk CSV import + connector for ongoing sync. Talk to support for the migration plan.
Tickets
Replace your help-desk with one your team will actually like.
Live in 30 minutes. CSV import for existing tickets.