A beautiful chat widget that identifies the visitor, pulls their history, answers from your knowledge base, escalates with full context to your team, and creates tickets only when something genuinely needs follow-up. Light + dark themed, 3G-fast, fully white-labelable.
Stop sending visitors through "what's your order number?" — the AI already has it.
Glassmorphism, custom gradients, your brand colours, animated transitions. White-label everywhere on Business plans. Looks beautiful in both light and dark themes.
When a logged-in customer hits a tracked page, the widget recognises them and personalises every reply.
Trained on your KB, FAQs, instructions. Refuses to invent facts.
Routes to the right department with full conversation history attached to the ticket.
Welcome popups, suggestion chips, attachment preview, post-chat rating prompts.
Connect dozens of sites; each has its own theme but shares one operations workspace.
The widget JS is intentionally tiny. No 4MB bundles, no synchronous tracking pixels, no heavy framework runtime. We test on real low-bandwidth devices because most of our customers' customers do not have fibre.
Colours, gradients, fonts, copy, welcome popup, suggestion chips, agent name, avatar — every visible surface is configurable from /manage. White-label remove of "Powered by OpsIQ" available on Business plans.
No. It loads asynchronously after the page is interactive, runs <60KB gzipped of JS, and never blocks rendering.
Yes — via AI Instructions in /manage. Per-surface (admin / customer / writing) instructions, with a live preview that shows the exact rendered prompt the AI will receive.
It says so and offers handoff. Configurable: route to a department, queue for an agent, or create a ticket with the conversation attached.
Customer-surface AI is read-only by default for safety. You can register specific safe actions (e.g., "send tracking link") on the customer surface — same action contract pattern as admin AI, with stricter permission gating.
Drop the widget on any site. 10 minutes to live. No credit card to start.