Show prompts when they matter.
Delay-based, scroll-based, exit-intent, post-chat, post-ticket, on-conversion. Not "as soon as the page loads." Real triggers that respect the visitor.
📝 Surveys & feedback
Voice of the customer, in context.
Beautifully timed prompts that capture feedback when it matters — at the end of a chat, after a ticket resolves, on exit intent. Branded, animated, light + dark themed. The AI summarises what you should do about it.
Right momentexit intent · post-chat · post-ticket · scheduled
Brandedcolours, copy, position
Aggregatedtrends per question, segmented
AI summaryweekly insights digest
What it does
Feedback that actually changes the product.
Triggered at the right moment, attached to context, summarised by AI.
Chat, ticket, journey ratings.
1-5 stars, 1-10 NPS, thumbs up/down. Configurable per touchpoint.
When they want follow-up.
Optional contact field appended to any survey. Routes into your sales board.
Looks like part of your product.
Custom colours, fonts, copy, position, animation. White-label on Business.
Per-question trends, segmented.
Filter by country, plan tier, returning vs new, source. Export CSV.
"What should we ship next?"
Weekly summary of feedback themes, with priority suggestions and example quotes.
Triggers
A library of moments worth asking about.
Out-of-the-box triggers cover the common ones — exit intent, scroll-depth, time-on-page, post-chat, post-ticket, post-purchase. Custom triggers via webhooks for anything platform-specific. Combine triggers with conditions (only for paid customers, only if returning, only on certain pages).
Exit intentPost-chatPost-ticketPost-purchaseCustom webhook
Built-in triggers12
Conditionstier · returning · country · page
Frequency cap1× per visitor / 30 days
A/B testtwo variants per survey
Tied to context
Every response carries the journey.
A 2/10 score from a returning Pro customer who just opened a billing ticket is not the same as a 2/10 from a brand-new anonymous visitor. OpsIQ stores both — so when you read the response, you see the customer profile, the page they were on, and the chat that led to it.
Customer profilePage contextChat lineageTicket linkage
Linked tocustomer · session · chat · ticket
Privacyonly what visitor opted in to
Storageopsiq_survey_responses
Common questions
Everything teams ask before they sign up.
Will surveys annoy my visitors?
Frequency caps prevent over-asking. The default is 1× per visitor per 30 days, configurable per survey.
Can I export responses?
Yes, CSV export with full context attached.
Are surveys GDPR-compliant?
Yes — opt-in by default for non-essential data; the contact-field portion respects consent.
Surveys
Ask the right question. At the right moment.
Drag-drop builder. First survey live in 5 minutes.