Drafted from real ticket context.
Pulls customer history, billing status, prior tickets and your knowledge base into the prompt. The draft is genuinely informed, not just polite-sounding boilerplate.
✍️ OpsIQ Writing
AI replies drafted in your voice.
A writing assistant that drafts ticket replies, KB articles, announcements and email follow-ups — using real customer context, your tone settings, your knowledge base. Auto-attaches to every textarea on /manage and the ticket UI. Your team reviews and ships.
80%reduction in reply drafting time
Tone-awareprofessional / warm / brief / detailed
Context-groundedevery customer record loaded
Auto-attachevery textarea, every page
What it does
Drafts that read like you wrote them.
Not generic AI fluff — context-aware, tone-tuned, ready to ship.
For repeated questions.
Configure auto-reply rules with approval gates. AI handles the routine, humans handle the rest.
Polished help content.
Outline → draft → published article. Maintains your brand voice across the knowledge base.
Maintenance, releases, incidents.
Templates for product updates, status notices and network messages — drafted in seconds.
Professional. Friendly. Consistent.
Per-workspace tone settings keep every reply on-brand whether it's billing, tech or sales.
Helps agents handle hard conversations.
Suggests calm, clear language for refunds, downgrades, technical escalations.
Auto-attached
Drops a Write button on every textarea — automatically.
No "open the AI panel" workflow. The Write button auto-attaches to ticket replies, contact forms, KB editors, announcement composers, anywhere your team types. One click, drafted reply, edit and send.
Zero setupUniversalPer-surfaceToggle on/off
Surfaces/manage tickets · KB · contact forms
Triggerfloating button on focus
Bypassdisable per-textarea
Permissionper-role gating
Per-customer prompts
Draft prompts that change per customer.
Different templates for VIP customers, churn-risk customers, free-tier customers. The system prompt for the writing AI swaps based on the customer record, so the tone matches the relationship.
Tier-awareRisk-awareConfigurableTested
Tier templatesVIP · Growth · Free
Risk modifiershigh-churn · happy-customer
Overrideper-ticket once
Auditwhat template was used
Common questions
Everything teams ask before they sign up.
Does the AI send replies on its own?
Only when you configure auto-reply with explicit rules. Default is human-in-the-loop: AI drafts, agent reviews, agent sends.
Can it write in our brand voice?
Yes — set tone, formality, and "phrases we don't use" in AI Instructions. The writing prompt loads those every turn.
Can I see what it produced before?
Yes — AI History records every writing turn (owner-only) with the original context, the draft, and which template was used.
OpsIQ Writing
Reply faster without sounding like a robot.
Included on Growth and above. Two-week trial.